Who we are

Our website address is: http://optimal.ky.

What personal data we collect and why we collect it

Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies If you leave a comment or fill out a form on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service.

Accessing Your Personal Data and Information

You have a right to view the personal data and information we hold. If you have any questions about our privacy policy, please contact: Main Physical address: Optimal Healthcare, 2 Alexander Place, Dorcy Drive, Grand Cayman Or email: team@optimal.ky This privacy policy was last updated on 15 May 2024.

Terms and Conditions

Welcome to www.optimal.ky! By accessing our website or purchasing the available product ranges on our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services. If you do not agree to these terms, you should not use our website.

1. General Terms

1.1. These Terms & Conditions govern your use of www.optimal.ky, including all related services, content, and transactions. 1.2. By accessing or using this website, you confirm that you are at least 18 years old. 1.3. www.optimal.ky reserves the right to modify, suspend, or terminate the website or services at any time without prior notice.

2. Product Information

2.1. We strive to ensure that all product descriptions, images, and details are accurate and up to date. However, minor discrepancies such as colour or size variations may occur due to display settings or manufacturing differences. 2.2. Prices, availability, and descriptions are subject to change without notice.

3. Orders and Payments

3.1. By placing an order, you agree to provide accurate and complete information. Inaccurate details may delay or prevent the fulfillment of your order. 3.2. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion. 3.3. Payments must be made through the accepted methods displayed at checkout. 3.4. If a pricing error occurs, we reserve the right to cancel or amend your order and notify you of the updated price.

4. Collection Times

4.1. Collection times for your order are estimates and do not guarantee exact delivery dates. Delays may occur due to weather, customs clearance, or other unforeseen circumstances.

5. Returns, Refunds, and Exchanges (Prof & Doc Product Range)

5.1 Returns Policy: Due to the nature of the products, we are unable to accept returns for Prof & Doc products. 5.2 Damages and Issues: Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect. We will promptly evaluate the issue and work to resolve it. 5.3 Exceptions and Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards. 5.4 Exchanges: We do not offer exchanges at this time.

6. Intellectual Property

6.1. All content on this website, including text, images, logos, and designs, is the intellectual property of www.optimal.ky, Prof & Doc ® and/or its other licensors. 6.2. Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.

7. User Conduct

7.1. You agree not to use our website for any unlawful or fraudulent activities, including but not limited to: • Posting false or misleading information. • Transmitting harmful software such as viruses or malware. • Violating the intellectual property rights of others. 7.2. We reserve the right to terminate access to the website for users who engage in prohibited conduct.

8. Liability Disclaimer

8.1. To the fullest extent permitted by law, www.optimal.ky shall not be liable for: • Indirect, incidental, or consequential damages arising from your use of the website or products. • Loss of data, profits, or business opportunities due to website downtime, errors, or interruptions. 8.2. Our liability will be limited to the fullest extent permitted by law.

9. Privacy Policy

9.1. By using this website, you agree to the collection and use of your personal information as outlined in our Privacy Policy. 9.2. We take reasonable measures to protect your data but cannot guarantee absolute security.

10. Governing Law

10.1. These Terms & Conditions are governed by the laws of the Cayman Islands.

11. Changes to Terms

11.1. www.optimal.ky reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of the website signifies your acceptance of the updated terms.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us at: Email: orders@optimal.ky Last Updated: 9th December 2024